- GENERAL INFORMATION ABOUT THE COMPANY
- PERSONAL DATA AND SECURITY
- OBLIGATIONS & RIGHTS OF CUSTOMER
- TRANSACTIONS SECURITY
- PRODUCT AVAILABILITY
- ORDERS AND CONSUMER PROTECTION
- HOW TO ORDER
- PAYMENT METHODS
- SHIPPING PRODUCTS
- DELIVERY RESPONSIBILITIES BY THE CUSTOMER
- INACCESSIBLE AREAS
- PRODUCT DELIVERY TIME
- PRICE POLICY
- WITHDRAWAL OF PRODUCTS
- PRODUCT WARRANTY
The website www.efdeco.gr is the new online store of the Efkolidis S.A., VAT number 998676463, IRA: Kozani, title of business activity "Manufacture and Trade of Furniture and Decoration Items''. The main offices of the company are located at the 5th km of Kozani, Kastoria, Zip code :50100.
GENERAL INFORMATION ABOUT THE COMPANY
Efkolidis S.A. is a Greek company with more than 65 years of presence in the furniture industry and has associated its name with quality and high esthetics products in the furniture industry. From the very first years of its creation, it represents wooden, Greek and imported furniture.
Through our desire efdeco.gr to improve the daily life of our customers we decided to create an online store (efdeco.gr) in order to offer our visitors a complete collection of products for their home. Our goal is for you to be able to find, at any time, everything for your home at very competitive prices followed by the best quality in wooden furniture.
Most of the products that exist in our online store can be also found in our physical furniture store which is located in the city of Kozani and has been a fixed reference point for the residents of the area since 1954. The privately owned 2000 sq.m. renovated space in Kozani acts as a source of inspiration for all tastes and hosts luxurious and timeless furniture. The goal of efdeco.gr is to offer its visitors the best products for their home at really competitive prices.
The difference from other online furniture stores is that our site is not just a website but a physical store with a 60-year history, which can guarantee the reliability of your service, through its long presence in the furniture industry.
The design of the website, the logo, texts, graphics and images, constitute the composition of all the content and compose the intellectual property of Efkolidis S.A., and its associates. They are protected according to the provisions of Greek lawithout written approval of the company (Efkolidis S.A.) is prohibited.
PERSONAL DATA AND SECURITY
The company Efkolidis S.A. understands the importance of securing personal data, as well as electronic transactions and has taken all necessary precautions for the maximum security of transactions. The personal data that you declare in efdeco.gr are used exclusively by the company and our partners, in order to expedite and execute the transactional relationship.
OBLIGATIONS & CUSTOMER RIGHTS
The company Efkolidis S.A. has as its sole purpose the sale of products and services to its customers. In order to achieve the best service for our customers, it is necessary to request specific information from you regarding the processing and completion of your order. Customers using our online store (efdeco.gr) are obligated to accurately fill in the information required in the relevant form, in order to make the purchases they desire. In case the shipping address of the order is declared incorrect, the responsibility lies solely with the customer.
The company keeps a record of all orders, which can be destroyed if requested by the customer. Each customer has access to his orders through his personal account and the “Order History” option. The personal account needs only two passcodes, the username and the password. The user can change the password as often as he wishes and is responsible for maintaining the confidentiality of it from third parties. In case of loss or leak of the password the user is obliged to inform the company immediately. The company is not responsible for the use of the secret passcode by other persons.
The company ensures the correct way of electronic handling until the assignment of the order.In this process we also use technical means that monitor all the stages of data entry, detect any errors in the electronic handling and inform you with automatic messages for their correction. In addition it does not disclose user’s personal data and information in any way. They are used exclusively for the execution of transactions. All information are encrypted and stored in complete security.
The customer acknowledges that the color rendering of products may deviate from reality in terms of shades and tones, as they are rendered by electronic machines, the settings of which are affected by many parameters and are defined by the capabilities of each machine and each individual user.
When you place your order through the online store of Efkolidis S.A., you have the option to cancel your order within the same day. The customer has the opportunity to return the purchased products within 14 days from the moment of receipt. In case they are not returned within 14 days then Efkolidis S.A. is not obliged to accept any return or replacement of the product.
The right of withdrawal does not apply in the following cases: Products that were manufactured according to specifications that you have set as a consumer,Products that are not in stock and need a special order from the (supplier / manufacturer),Products which, after delivery, due to their nature, are inextricably mixed with other elements.
PERSONAL DATA PROTECTION
According to legislation, responsible for the protection of your personal data is the company Efkolidis S.A. based in the city of Kozani at the 5th km of Kozani-Kastoria. Represented legally with G.E.MI. (General Commercial Registry) number 121594136000, VAT number 998676463 IRA Kozani, email email@example.com, call center 2461234233.
The visitor reserves the following rights, the right to delete or correct erroneous personal data, the right to delete their personal data as well as the right to receive a copy of their personal data. The visitor, if they are a registered user, can claim their rights by logging in to the customer account and editing them immediately or by deleting his account completely. The data that must be stored due to legal, institutional or contractual obligations for the maintenance of commercial documents will remain in a secure environment in the company Efkolidis S.A. as required by law. .
The details of the users (name, profession, email address, home address, landline, mobile phone, etc.) and the transactions of the users on the online store are considered confidential. The users, during the provision of their personal data in the context of their transactions, will be notified by the company Efkolidis S.A. about their consensual and acceptance of forthcoming processing of their personal data, in order to have an easy and smooth operation of the transaction, as well as the transmission of these information to recipients, who will be specifically identified and are the employees of the company in the context of the processing the contract under preparation. The existence of the right of access and the right of objection is also hereby notified. Ensure that only authorized officials have access to transactional information and only when necessary, e.g. for processing orders. For the remainder, the company Efkolidis S.A. undertakes not to disclose the details of the customers and their transactions, unless it has a written authorization from them, unless this is imposed by a court decision or decision of another public authority. The personal data declared in the online store of the company is used exclusively by it or its affiliated companies, in order to support, promote and execute the transaction, the promotion of goods and the information of the customers. All documents and electronic data that will be exchanged between the parties during the sale will be kept by the company. The customer can access them if he wishes.
The data of the visitors can be transmitted to cooperating providers of promotion services or other services related to the purposes of the company Efkolidis S.A. The partner companies have been carefully selected and binded to our company with a contract related to the protection of personal data. Our partner companies are located within the European Economic Area and are subjected to the relevant EU legislation in order to provide the highest possible level of security. The visitor reserves the right to object or delete from such actions at any time. The data can also be transmitted to the official authorities, if there is a legal obligation or court order. The same applies in the case that the company Efkolidis S.A. has the right to do so, for the prosecution of criminal offenses or for the protection and enforcement of its rights and requirements. Datas are also transmitted to third parties for the proper execution of contracts, in the cases of delivery of goods to transport companies and postal service companies, as defined by the placement of the order, as well as during the payment process, these datas are not recorded or stored, such as credit card numbers or other bank or other information. This information is provided directly to the respective payment service provider only.
The SSL (Secure Sockets Layer) protocol is now the global standard on the Internet for certifying websites to network users and for encrypting data between web users and web servers. An encrypted SSL communication requires that all information sent between a client and a server are encrypted by the sending software and decrypted by the receiving software, thus protecting personal information during its transfer. In addition, all information sent with the SSL protocol are protected by a mechanism that automatically detects whether the data has changed during the transfer.
Furthermore, the password that you choose when you become a member of www.efdeco.gr. can be considered as your personal security. In order to disclose any of your personal information, the username and password must be first given by the customer. On account of this, you must keep these items safe so that they do not fall into the hands of others.
Finally, it should be reminded that the credit card details are not stored in the company's storage media during the transaction but are registered directly in a secure environment of the cooperating bank that has undertaken the routing of the cards.
All transactions you make through www.efdeco.gr governed by International and European law, which regulates issues related to e-commerce, as well as the Law on Consumer Protection (Law 2251/1994), which regulates issues related to distance sales.
The available products, the features and the prices of our products are in the electronic address www.efdeco.gr. Our company guarantees the timely information of its customers about the availability of its products but does not bear any responsibility for their availability. In addition, every effort is made to immediately update the prices, features, descriptions, shipping and many other information on all products. However we would recommend contacting the store before completing any purchase in order to avoid any mistakes. The prices listed include a 24% VAT. The online store of Efkolidis S.A. reserves the right to adjust prices without having to inform the consumer public.
ORDERS AND CONSUMER PROTECTION
Orders through the online store www.efdeco.gr are concluding distance selling contracts, which are governed by the legal framework of Law 2251/1994 (as it is in force today) and the amendments referred in the Presidential Decree 131 / 2003 (Government Gazette A '116 / 16.05.2003) as well as to the adaptation of the Greek legislation to the Directive 2011/83 / EU of the European Parliament and the Council of 25 October 2011, regarding on the rights of consumers, the amendment of the directive 93 / 13 / EEC and Directive 1999/44 / EC of the European Parliament and of the Council and the repealing of the Council Directive 85/577 / EEC and Directive 97/7 / EC of the European Parliament and of the Council, published in the Official Journal of the European Union, number L 304 of 22.11.2011 as it entered into force on 13/06/2014.
The user has the right to conclude a valid order through the online store, as long as he is legally competent in compliance with the provisions of the Greek Civil Code (if he has reached the age of eighteen and is not in legal assistance regarding the conclusion of a sales contract). Orders can also be placed by legal representatives of legal entities. The company Efkolidis S.A., reserves the right to demand the return of any order by the supervisor or guardian of any legally incompetent person.
HOW TO ORDER
You can obtain the items presented on efdeco.gr in the following ways:
- Order through our e-shop.
- Order by phone at (+30) 212 213 6061
- Order by email at firstname.lastname@example.org
- Directly from our store at 5th km Kozani - Kastoria, in Kozani, Zip code: 50100.
For purchases efdeco.gr (Efkolidis S.A.) provides the following payment methods:
· Payment using a credit card
It is possible to pay through credit, debit and prepaid cards of Visa, MasterCard, Maestro, AmericanExpress.
Οι συναλλαγές πραγματοποιούνται από την
When you choose credit, debit or prepaid card as your payment method, you are automatically transferred to the secure digital environment of Piraeus Bank.
Το efdeco.gr does not participate in the process of online payment by credit, debit or prepaid card and does not store any of your card details.
· Payment by bank deposit
The deposit can be made to the following bank accounts:
Bank - Piraeus
Beneficiary - Εfkolidis Georgios A.E
Account number 5250 034133 802
IBAN - GR4001722500005250034133802
Bank - Alpha Bank
Beneficiary - Εfkolidis Georgios A.E
Account Number 860 00200 201 3349
IBAN : GR8101408600860002002013349
Bank - National Bank of Greece
Beneficiary - Εfkolidis Georgios A.E
Account Number 377 470363-43
IBAN : GR6801103770000037747036343
Bank - Eurobank
Beneficiary - Εfkolidis Georgios A.E
Account Number 0026 0385 930200255104
IBAN : GR2802603850000930200255104
In case of payment by bank deposit you must send proof of the deposit via email to "sales @efdeco.gr " in order for us to track your payment.
Alternatively you can send us the following details:
1) Name of the deposit bank
2) Date / time of deposit
4) Deposit amount
Using the above information will be able to track your payment immediately and proceed with the shipment of your order.
· Payment by credit card in interest-free installments
1. Up to € 300 - 1 Installment
2. From € 301 to € 1000 - Up to 3 Installments
3. From € 1001 to € 1500 - Up to 6 Installments
4. From € 1501 to € 2000 - Up to 8 Installments
5. From 2001 € and up - Up to 12 Installments
When you choose interest-free installments with your credit card as a payment method, you are automatically transferred to the safe digital environment of Piraeus Bank.
efdeco.gr does not participate in the process of online payment by credit, debit or prepaid card and does not store any of your card details.
In case your credit card is not approved by your bank, the company reserves the right to cancel your order.
The shipment of products takes place within the physical limits of Greece, through the cooperating transport company (courier). The transport company delivers the products to the address that you have disclosed (home, work, etc.), except in cases of inaccessible areas where your order is to be received from the nearest branch of the courier company or from the nearest possible delivery point. For shipments abroad please contact us at (+30) 2461234233. Shipping costs are calculated according to the volume and weight of the products, the address and the postal code of the destination. The cost of transfer is calculated automatically during the process of filling in the order form, once you have placed the products in the cart, and by also filling in the postal code of the desired address. Charges are always calculated up until the sidewalk entrance of the declared delivery address.
In case you wish to transfer the products with your own agency, please inform us immediately at (2461234233). In this case transport costs are not determined by the company. In addition, during the ordering process, you are given the ability to pick up your order from our physical store, located at the 5th km of Kozani-Kastoria, free of charge. The consumer is not obliged to pay if he does not receive the legal receipt / invoice. Shipping costs include 24% VAT. Please let us know if there are any difficulties in accessing your space / area.
All orders are processed from Monday to Friday (except holidays). If your order is placed on Saturday or Sunday, approval, preparation and shipping status will be granted the following working day. During periods of increased demand there is a possibility that the delivery time of products will be increased. (e.g. holiday season).
If for reasons of force majeure there is a delay with your order, we will contact you immediately to inform you about shipment and delivery status.
Deliveries of orders are made within the eight working hours (9:00 am - 17:00 pm) except Saturdays, Sundays and holidays. The itineraries of each shipment are set unilaterally by the company Efkolidis S.A. or by the cooperating transport / logistics agency and are notified to the customer / user.
In cases where the customer / user is not available the day or time set for him, the transport company re-sets the delivery day and notifies the customer / user. In the event that the customer isn't available even at the second appointment, then he/she is responsible for picking up the products with his own means of transport, from the nearest cooperating company warehouse.
DELIVERY RESPONSIBILITIES BY THE CUSTOMER
The pickup is to be made by the referring recipient followed by the demonstration of police identity or passport or general public offering document for proof of identification. In case of a customer not being able to pick up the delivery themselves then they must notify us in writing by sending an email at email@example.com.
In case the delivery address given by the customer / user is difficult or not allowed to be accessed by the means of transport of the company / transport agency (e.g. truck) we would like to be notified when placing your order so the appropriate actions can be taken. In case the information is not provided to us then the company / transport agency has the right to deliver the products to the nearest accessible point closest to the means of transport or to request an additional charge from the customer / user for the delivery of the goods to the sidewalk of their entrance.
PRODUCT DELIVERY TIME
The processing of orders and their delivery is completed depending on the delivery time of the product.
The processing of order and delivery of finished products is completed within 5-7 working days from the order.
Το www.efdeco.gr undertakes the packaging of your order without any additional charge.
The customer always pays the price which is listed in the price lists at the time of the order. The prices listed on each product refers to the final prices with Value Added Tax (VAT) and do not include shipping costs. Shipping costs, when charged to the customer, are automatically calculated on the order form by entering the shipping address (postal code).
WITHDRAWAL OF PRODUCTS
The terms and conditions described apply to all products purchased from the online store of Efkolidis S.A. through our internet website www.efdeco.gr.
When placing your order through the online store Efkolidis S.A., you have the option to cancel your order within the very same day.
In case you wish to return goods due to a change of mind, you will need to send a request at firstname.lastname@example.org with your purchase receipt and your order form. The products you wish to return should be in excellent condition, with closed packaging as received. You are responsible for the cost of returning the products unless the product is covered by a warranty due to a manufacturing defect. In case you open the packaging of the product, you should take care of the condition of the returned products from the moment they are delivered to you until the moment they are delivered to our company's central warehouses at the address 5th km Kozani - Kastoria, Kozani, Zip code: 50100.
The customer has the opportunity to return the purchased products within 14 days from the moment of receipt. In case they are not returned within the 14 day period Efkolidis S.A. is not obliged to accept any withdrawal or replacement of the product.
Exceptions to the right of withdrawal
The right of withdrawal does not apply in the following cases:Products that were manufactured according to specifications that you have set as a consumer,Products that are not in stock and need a special order from the (supplier / manufacturer),Products which, after delivery, due to their nature, are inextricably mixed with other elements.
The company Efkolidis S.A. undertakes to replace any defective product, or product that has been damaged or damaged during transport. In case of receipt of a defective or damaged product, please contact the company Efkolidis S.A. directly at 2461234233. Then place the product in its original packaging and send it to our central warehouses to diagnose the problem. After inspection, the replacement of the product is approved and within 15 working days the customer receives the new product back.
The warranty does not cover normal wear, products placed outdoors or in a humid environment, or use other than for domestic use, unless otherwise stated. In any case, it is considered that the review for any damage is carried out within 14 days from the date of receipt. In the event of a problem or wear is reported within 14 days, it is necessary for the consumer to have at his disposal photos of the products before opening their packages, in order to determine if they have been caused by the transport company.
The guarantee is valid from the date of purchase of the product by the company using the purchase receipt. The warranty covers anything caused by construction or materials but no damage from wear, mistreatment or installation. Natural wood products over time, if exposed to the sun or other environmental conditions, may change color. Solid wood products due to the nature of the material, may have small deviations in hue due to the structure of the wood
The product warranty does not include the transportation of the company's technicians, as well as the transfer to replace the product to and from the customer's place. These services are charged separately and are not part of the warranty. The guarantee applies to the product and not its transport. In no case is the monetary amount of the purchased product returned.